Terms of the Express Consulting Services

The Express Consulting Services (hereinafter — ECS) are rendered by IFCG in the following way.

A legal entity or an individual (hereinafter — Client) willing to apply for ECS is to do one of the following:

  • Fill in the contact form at the Customs consulting page (or any other page with the similar form) describing her issue and submit it.
  • Send an email with the request to provide a consultation on her issue to the address mail@ifcg.ru.

IFCG employee, responsible for particular type of requests (hereinafter — Manager), performs the following steps:

  • Reviews the information provided by the Client in the application.
  • If IFCG can provide the advice, the Manager sends to the Client an e-mail which contains the acceptance of the Client's request as well the scope and cost of the services and the payment instructions, i.e., a link to the dedicated payment page.
  • If IFCG cannot provide the advice for some reason, the Manager notifies the Client by e-mail.

The Client should follow the instructions provided by the IFCG Manager and make a payment via electronic means. Having received the notification that the payment has been made by the Client, the Manager is to send the Official Advice to the Client written on the official blank of IFCG Company and signed by Senior Manager or Head of Department.

Terms of payment

By making payment Client confirms his/her understanding of the scope of the services and agrees to these terms.

Payments shall be made by Credit or Debit Bank Card.

Processing services are provided by Uniteller.

IFCG investigates and prosecutes bank card fraud to the fullest extent of the Russian and International Law.

Terms of refund

In case the Client considers that the advice is incorrect or incomplete, the Client should fill in the respective form on the refund request page. The Client should provide a well grounded explanation of the claim. The advice is considered to be incomplete if it does not provide full answer to the Client's question (questions). The advice is considered to be incorrect provided it contains information which does not correspond to Russian customs law. The Client should prove the incorrectness and/or incompleteness of the advice.